THE PERFECT SIZED AGENCY

PREFERRED PARTNERS

OTW works with like minded companies that appreciate a collaborative and dynamic approach to their work. We have cultivated relationships with individuals and companies that we believe bring innovative insight to their field. We are proud to bring their creativity and services to our clients.

Dynamic Experiences Group

Retail and Customer Experience Experts
http://www.dynamicexperiencesgroup.com/

One of OTW's preferred partners is the Dynamic Experiences Group, LLC, a proven retail and customer experience consulting firm that works with progressive specialty retailers and other customer-focused companies. Their specialty retail consulting includes a focus on four pillars: customer experience, organizational leadership, staff development, and community management. To further help retailers maximize their customer opportunities and profits, Dynamic Experiences Group provides strategic planning for and implementation of sales and experience improvement, retail management consulting and training, retail coaching and mentor program, and store and customer experience assessments.

Typical client results include:

• Significantly increased sales and profits

• A differentiated and more productive customer experience

• A more effective, customer-focused staff

• More loyal customers and higher average daily transactions

• Increased customer advocacy that results in new customers

• More effective managers and leaders at all levels of the organization

• Unique methodologies to measure and improve the customer experience

Clients of the Dynamic Experiences Group include nationally known retail brands such as Calphalon, True Value Hardware, and La Perla. They work with retailers of all sizes - from 1 to over 1,000.

About Doug Fleener, President and Managing Partner

As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes. Doug is a consultant, keynote speaker, and a recognized expert worldwide. He has been quoted in Entrepreneur magazine, The New York Times, Shopping Centers Today and has been on MSNBC multiple times. Doug is the author of The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits.

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